The Police and Crime Commissioner’s plan for Suffolk puts victims at the heart of everything we do. Treating victims well is key to building trust and confidence in the police. Below, you’ll find information on how the PCC supports victims of crime.
In an emergency always dial 999
Support and guidance for victims
If you’ve been a victim of crime, you’re not alone—support is here to help you recover. Every victim has the right to ask for help, whether or not the crime was reported to the police.
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Norfolk and Suffolk Victim Care
This service was launched on 3 April 2018. The service offers free guidance and support to all victims of crime. Call the dedicated number 0300 303 3706 between 8am and 5pm Monday to Friday. Out of hours support is available via Victim Support 0808 168 9111.
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A victim centred approach that brings those harmed or affected by crime or conflict and those responsible for the harm into communication. If you have been a victim of crime and are interested in finding out more about Restorative Justice and how it may help you cope and recover from the impact of crime make contact with the Restorative Justice Hub.
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This leaflet sets out what victims of crime can expect from the criminal justice sector and provides details of organisations you can contact for free advice, practical information or emotional support.
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The national Victims’ Information Service has additional information on what happens after a crime and what help you can expect.
Specialist support for victims
Specialist support is available for victims. If you are a victim of crime you may find some of these organisations helpful.
Specialist support for victims
You can find more information about other victims’ services funded by the Police and Crime Commissioner, as well as services supported through Ministry of Justice funding, on our Grants pages.
Victims’ Code
The Victims’ Code, introduced in April 2021, is part of the Government’s plan to make the criminal justice system fairer and easier to use by putting victims first.
What does the Code do?
The Code explains the services victims of crime should receive from criminal justice organisations in England and Wales—such as the police and courts. It sets out the minimum level of support you can expect, whether or not you report the crime. Some organisations may offer extra help, and you can choose services that meet your individual needs.
Who is a ‘victim’?
A victim is anyone who has suffered harm—physical, mental, emotional, or financial—because of a crime. It also includes close relatives of someone who died as a result of a crime.