GENERAL INFORMATION: THE OFFICE OF THE PCC COMPLAINTS PROCESS
The PCC can consider the following complaints:
• Complaints about the conduct of the Chief Constable
• Complaints about the conduct of members of staff that work for the Police and Crime Commissioner
For complaints which are the responsibility of the Police and Crime Commissioner, we will ensure that your complaint is recorded within 10 working days and given a reference number. We will try to deal with your complaint as quickly as possible and will write to advise you that the matter has been recorded and explain how we intend to deal with or investigate the matter.
Where your complaint takes longer than 28 days to resolve, you will be kept up to date at least monthly with progress. When you are provided with the outcome of your complaint we will also ensure you are aware if there is an appeals process which is relevant to your complaint.