COMMUNITY TRIGGER  (ASB Case Review)

If you have already reported ongoing Anti-Social Behaviour (ASB) to either the Police, your District/Borough Council or your housing provider and you feel that no action has been taken to resolve it, you can activate the Community Trigger and request a review of your case.

What it is a Community Trigger?

The Anti-Social Behaviour (ASB), Crime and Policing Act 2014 introduced the Community Trigger, which is designed to give victims of ongoing Anti-Social Behaviour (ASB) the right to request a review of their case and bring agencies together to take a joined up, problem solving approach to find a solution. It is also called the ASB Case Review.
The relevant bodies and responsible authorities who undertake the case review are:
• councils
• police
• Clinical Commissioning Groups in England and Local Health Boards in Wales
• registered providers of social housing who are co-opted into this group
Who can apply to activate the Community Trigger?
An application may either come directly from the victims of anti-social behaviour or from a third party (with the victim’s consent), such as a family member, friend or local elected representative (a councillor or MP).
The victim may be an individual, a business or a community group.
When can I activate the Community Trigger?
The Community Trigger can be used if you have complained to your local council, Suffolk police and/or your housing provider
• on THREE or more occasions about separate incidents of anti-social behaviour in the past SIX months, and;
• reported each incident of anti-social behaviour within ONE month of it happening,
and;
• request a case review within SIX months of when you reported the incidents

This is called the threshold. If the threshold is not met the ASB Case Review will not take place.

You have the right to request a review of your case if you have complained to your local council, Suffolk police or your housing provider and you feel that no effective action has been taken to resolve it.

How do I activate the Community Trigger?

You can activate the Community Trigger and request a review of your case by contacting your District//Borough Council.:

East Suffolk residents:
www.eastsuffolk.gov.uk
Main switchboard: 0333 016 2000

Babergh and Mid Suffolk residents:
For Babergh: www.babergh.gov.uk
For Mid Suffolk: www.midsuffolk.gov.uk
Main switchboard: 0300 123 4000

Ipswich residents:
www.ipswich.gov.uk
Main switchboard: 01473 432000

West Suffolk residents (covering Forest Heath and St Edmundsbury)
www.westsuffolk.gov.uk
Main switchboard: 01284 763233

Information you will be asked to provide
To request a case review and to fill in the form, you will need:
• your name, address and contact details
• the dates of each time you have complained
• who you reported the incidents to
• details of who you complained to (name, organisation, and/or incident reference numbers you were given)
• information about the anti-social behaviour

What happens next?

Agencies, including local authorities, the police, local health teams and registered providers of social housing have a duty to undertake a case review when someone requests one and their case meets a locally defined threshold.
What if a request does not meet the criteria for a Case Review?
If the request does not qualify for an ASB Case review then you will receive a letter confirming the outcome, explaining why the request was turned down along with details of the appeal process.

Complaints

The Community Trigger does not replace individual organisations complaints procedures or your opportunity to complain to the Local Authority Ombudsman or Independent Office of Police Conduct (IOPC), if you are unhappy about the service you have received.