REVIEW OF COMPLAINTS DEALT WITH BY SUFFOLK CONSTABULARY

If you are dissatisfied with the way the Suffolk Constabulary has dealt with your complaint you have a right to review.

There is a right of review in respect of complaints that have been investigated by the Chief Constable and that have been dealt with other than by investigation.

An application for a review will be considered either by the PCC or the Independent Office of Police Conduct (IOPC).

The IOPC is the relevant review body where:

• The complaint is about the conduct of the Chief Constable, Deputy Chief Constable or an Assistant Chief Constable;
• The Chief Constable is unable to satisfy themselves from the complaint that the conduct complained of (if proved) would not justify the bringing of criminal or disciplinary proceedings against a person serving with the police, or would not involve the infringement of a person’s rights under Article 203 of the European Convention of Human Rights;
• The complaint has been or must be referred to the IOPC;
• The IOPC is treating the complaint as having been referred;
• The complaint arises from the same incident as a complaint falling within the above four categories;
• Any part of the complaint falls within any of the above.

In all other cases the PCC is the review body.

A review must consider whether the outcome of your complaint was reasonable and proportionate.

On completion of a review the PCC (or those acting on his behalf) may make recommendations to Suffolk Constabulary but cannot compel the Force to act. However, in the event that a recommendation is made, Suffolk Constabulary must provide a written response that will be provided to the PCC and to you as the person seeking the review of their complaint.

The PCC (or those acting on his behalf) may, upon completion of the review, decide that no further action is required.

In both of the above outcomes you will be provided with a written response detailing the review decision. Upon completion of this process there is no further right of review.

If you would like to request a review you must provide the following information:

• Details of the complaint;
• The date on which on which the complaint was made;
• Confirmation that it is a decision of Suffolk Constabulary that is subject of the application;
• The date of which you were provided with the details about your right to review;
• A brief explanation of the reason why the review is being requested.

An application for review must be made in writing either by:

• Email to SuffolkOPCCReview@Suffolk.police.uk stating “Application for Review” in the subject, or

• Post addressed to;

Chief Executive
Office of the Police and Crime Commissioner for Suffolk
Police Headquarters
Martlesham Heath
IP5 3QS.

If you are unable to submit a request in writing then please contact 01473 782773 for further assistance.

Please note the following important information:

• An application for review must be received within 28 days starting with the day after you were provided with the details of your right to a review at the conclusion of the investigation or other handling of their complaint;
• Upon receipt of a request for a review, an initial validity assessment will take place to determine the appropriate action to be taken.
• By requesting a review, you are providing consent that you agree to the sharing of your personal data for the purposes of progressing your review in accordance with the law and statutory guidance.

The Independent Office of Police Conduct (IOPC) statutory guidance for Complaints and Reviews can be accessed here.